Autumn Branch (sepia) (detail) Jenny Kraft

Professionally packed and fast shipping

Our long-standing relationships with UPS FedEx DHL and other carriers around the world lets us offer various shipping options. Our warehouse staff is highly trained to pack your goods exactly as per the specifications we provide. Your goods are thoroughly checked and securely secured prior to shipment. We ship to thousands of customers every day across multiple countries. This shows that we're committed to be the largest online retailer in the world. We have distribution centers as well as warehouses across Europe and in the USA.

Note: Orders that contain more than one product are assigned a specific processing period based on the individual product.

Prior to shipping the items, our staff will carry out a thorough inspection on the products you ordered. The majority of orders are delivered within 48 hours. The estimated delivery time is between 3-7 days.

Returns

The inventory is always changing, and is not completely managed by us due to the involvement of several different parties, such as the factory and our warehouse. The actual stock can fluctuate at any time. It is possible that inventory could run out once your order has been processed.

Our policy is valid for 30 days. If you haven't received your item within the 30 days period, we're not able to issue the option of a refund or exchange.

To be eligible for a refund, your item must be unused and in the same state as you received it. The item must be returned in its original packaging.